South Africa
Mobile App Help Guides
Our self-service Help Centre enables you to learn how to use our Banking App.
New feature Help Guides
New feature
18 February 2021
Buying a voucher
Buy and send a gift voucher in a few quick & easy steps
New feature
31 January 2021
Adding & removing add-ons
Add useful banking products & tools to your app & remove them any time
New feature
31 January 2021
Rating and reviewing add-ons
Add useful banking products & tools to your app & remove them any time
New feature
18 January 2021
Future Payments add-on
Manage your spend by viewing your upcoming payments
New feature
30 September 2020
Send a proof of payment
Send a proof of payment to someone via email or SMS
New feature
31 August 2020
Play the LOTTO
Learn how to play the lotto on the app - it is safe and convenient.
Getting started
Getting started
30 November 2020
Link your VAF and banking accounts
Learn how to link both your vehicle finance and bank accounts to your profile
Keeping your money safe
Keeping your money safe
2 March 2020
Changing your daily and monthly ATM limits
Learn how to change your daily and monthly ATM withdrawal limits
Keeping your money safe
2 March 2020
Reverse a debit order
How to reverse recent debit orders for amounts less than R 200
Keeping your money safe
3 February 2020
Changing your monthly EAP limit
Learn how to change your monthly Electronic Payment (EAP) limit
Making purchases
Getting to know the app
Getting to know the app
1 December 2020
VAF: Get a vehicle cross border letter
Driving across the border? Need a letter?