Banking App help guides
Learn how to use our Banking App by going through our step-by-step guides.
New feature Help Guides
New feature 30 September 2021Edit your account views Hide or show your accounts or balances and edit your account nickname
New feature 31 July 2021Credit Score add-on Get monthly updates of your credit score, without affecting your credit record
New feature 18 February 2021Buying a voucher Buy and send a gift voucher in a few quick & easy steps
New feature 31 January 2021Adding & removing add-ons Add useful banking products & tools to your app & remove them any time
New feature 31 January 2021Rating and reviewing add-ons Add useful banking products & tools to your app & remove them any time
New feature 18 January 2021Future Payments add-on Manage your spend by viewing your upcoming payments
New feature 30 September 2020Send a proof of payment Send a proof of payment to someone via email or SMS
New feature 31 August 2020Play the LOTTO Learn how to play the lotto on the app - it is safe and convenient.
Getting started 30 November 2020Link your VAF and banking accounts Learn how to link both your vehicle finance and bank accounts to your profile
Keeping your money safe
Keeping your money safe 22 November 2021Supercharge your security Making your app even safer and easier to use by uploading a scan of your face and ID
Keeping your money safe 1 October 2021Reverse a debit order How to reverse recent debit orders for amounts less than R500
Keeping your money safe 2 March 2020Changing your daily and monthly ATM limits Learn how to change your daily and monthly ATM withdrawal limits
Making payments 1 June 2020Creating proof of payment Send a proof of payment to someone via email or SMS
Making payments 16 March 2020Making an immediate payment Learn how to make and clear a payment to a beneficiary instantly in a few easy steps
Making payments 16 March 2020Paying multiple beneficiaries at the same time Learn how to pay multiple beneficiaries at the same time
Making payments 16 March 2020Sending Instant Money to someone Learn how to send an Instant Money voucher to someone
Making payments 16 March 2020Verify an account number Learn how to verify a bank account number before you make a payment
Managing your money
Getting to know the app
Getting to know the app 1 December 2020VAF: Settle your car loan online Get a settlement quote. Pay-off your car loan. It is that easy!