South Africa
Banking App help guides
Learn how to use our Banking App by going through our step-by-step guides.
New feature Help Guides
New feature
6 December 2021
Pay your traffic fines
View and pay your outstanding traffic fines on the App
New feature
30 September 2021
Edit your account views
Hide or show your accounts or balances and edit your account nickname
New feature
31 July 2021
Credit Score add-on
Get monthly updates of your credit score, without affecting your credit record
New feature
18 February 2021
Buying a voucher
Buy and send a gift voucher in a few quick & easy steps
New feature
31 January 2021
Adding & removing add-ons
Add useful banking products & tools to your app & remove them any time
New feature
31 January 2021
Rating and reviewing add-ons
Add useful banking products & tools to your app & remove them any time
New feature
18 January 2021
Future Payments add-on
Manage your spend by viewing your upcoming payments
New feature
30 September 2020
Send a proof of payment
Send a proof of payment to someone via email or SMS
New feature
31 August 2020
Play the LOTTO
Learn how to play the lotto on the app - it is safe and convenient.
Getting started
Getting started
30 November 2020
Link your VAF and banking accounts
Learn how to link both your vehicle finance and bank accounts to your profile
Getting started
1 June 2020
Linking your bank accounts
Follow these easy steps to link your accounts to your app
Keeping your money safe
Keeping your money safe
1 May 2022
Supercharge your security with DigiMe
Making your app even safer and easier to use by uploading a scan of your face and ID
Keeping your money safe
1 October 2021
Reverse a debit order
How to reverse recent debit orders for amounts less than R500
Keeping your money safe
2 March 2020
Changing your daily and monthly ATM limits
Learn how to change your daily and monthly ATM withdrawal limits
Keeping your money safe
3 February 2020
Changing your monthly EAP limit
Learn how to change your monthly Electronic Payment (EAP) limit
Making payments
Making payments
1 June 2020
Creating proof of payment
Send a proof of payment to someone via email or SMS
Making payments
16 March 2020
Adding and paying a beneficiary
Learn how to add and pay a beneficiary
Making payments
16 March 2020
Making an immediate payment
Learn how to make and clear a payment to a beneficiary instantly in a few easy steps
Making payments
16 March 2020
Paying multiple beneficiaries at the same time
Learn how to pay multiple beneficiaries at the same time
Making payments
16 March 2020
Sending Instant Money to someone
Learn how to send an Instant Money voucher to someone
Making payments
16 March 2020
Verify an account number
Learn how to verify a bank account number before you make a payment
Making payments
2 March 2020
Transferring money between accounts
Transfer your money from one account to another easily on the app
Making purchases
Managing your money
Managing your money
24 September 2021
Home Loans: Promise to Pay
Make a payment arrangement for the amount in arrears on your Home Loan account
Getting to know the app
Getting to know the app
1 December 2020
VAF: Get a vehicle cross border letter
Driving across the border? Need a letter?
Getting to know the app
1 December 2020
VAF: Settle your car loan online
Get a settlement quote. Pay-off your car loan. It is that easy!
Getting to know the app
1 December 2020
VAF: View your car loan information
Looking for your vehicle info? See your Vehicle details all in one place. Simple!
Getting to know the app
1 June 2020
Getting your bank account documents
Learn how to get your stamped statements, bank confirmation letters and tax certificates
Getting to know the app
3 February 2020
Making prepaid purchases more quickly
Buy data, airtime and SMS bundles more quickly by selecting one of your previous prepaid purchases
Getting to know the app
3 February 2020
Signing into online banking using the app
Learn how to safely sign in to online banking using your banking app
Getting to know the app
22 November 2021
Take a quick tour of the banking app
Your banking app has loads of useful features! Here's an overview of where to find them
Opening new accounts
Opening new accounts
23 March 2021
Apply for a Revolving Loan
Get access to funds without having to re-apply once you have repaid 15% of your loan amount
Opening new accounts
22 March 2021
Apply for a Credit Card
Get instant access to money when you qualify for one of our credit cards
Opening new accounts
22 March 2021
Apply for a Term Loan
Get a personal loan at a fixed monthly repayment amount that suits you