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Get the financial relief you need

Personal loan instalment relief

Need help with your loan repayments?

Your financial wellbeing is important to us and we are committed to supporting you through this uncertain time. If you are struggling to repay your debt with us or to meet your financial obligations, please contact us for assistance and we will do what we can to help you.

If you are struggling to make repayments and want to find out what financial relief solutions are available to you, please select one of the options below:

  • Click on the Apply for relief button below and we will provide feedback on what solution you qualify for
  • If you'd like us to call you, please click on the "Contact me" button below
  • If you currently work with a Banker or Financial Advisor, feel free to contact them during their regular business hours

We are helping our personal customers who are most sensitive to market shocks with the following automatic relief:

  • 90-day instalment relief on student loan repayments at 0% interest.
  • 90-day instalment relief on debt payments for customers who earn R7 500pm or less.
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Bank digitally

Remember, you can still do your day-to-day banking online - check balances, buy airtime or data, play the Lotto and more.

Our Banking App , Cellphone and Internet Banking platforms are available so you can bank from home.

  • Cellphone banking USSD: *120*2345#
  • Internet Banking:
  • The App is available for download

Bank Safely

Don’t share your banking PIN, card number, CVV or login details with anyone over the phone, via SMS or email.

Call us immediately on 0800 020 600 if you detect unusual activity or suspect fraud.

Enroll for DigiME to transact easily with enhanced digital technology to keep you safe.