South Africa
Supporting our personal banking customers
We understand that the COVID-19 pandemic may create uncertainty or financial pressure for some of our customers.
Financial relief for all customers
If you are struggling to manage your debt repayments, please contact us.
Insurance relief
Keep protecting what matters. Don’t put your cover at risk. Contact us to see how we can help restructure your insurance cover.
Credit Insurance: You could have a claim
With Credit insurance you could have cover if you face difficult circumstances and are unable to earn an income.
3 month instalment relief for lower income earners
If you are a Standard Bank account holder and earn less than R7 500 per month and have any loan with us, we are providing 3 months of instalment relief to you.
ATM cash withdrawal Saswitch fee waived during COVID-19 lockdown period
You can now withdraw cash from other bank’s ATMs without being charged the Saswitch fee.
Student loan instalment relief
If you’re a full-time student and struggling to make repayments on your loan, we’ll help you with a payment holiday.
We also offer
Wills
A Will allows you to select who will inherit your assets, be the guardians of your children, as well as who will act as your executor.
Access Free online Microsoft digital literacy course
If you have extra time during the COVID-19 lock-down why not invest in some personal learning. Now you can access Free online Microsoft digital literacy course, whether you bank with us or not.
Buy airtime and data during lockdown
Recharging your airtime or data is easy with Standard Bank Mobile. Keep communicating with the people you care about and stay informed on things that are important by ensuring you are topped up.
Ways to bank during the pandemic
Bank safely using any of our digital channels, Branches and ATMs.
Online banking
Manage your money from any device by creating your online profile to unlock DIY banking features.
Cellphone banking
Enjoy the convenience of banking from your phone by dialing *120*2345# and following the prompts to register.
Banking App
Manage your accounts on the go and experience secure and simple banking on your smartphone or tablet. Download our latest banking app now.
Using an ATM during COVID-19
During the lockdown, you can visit your nearest ATM in case you need to withdraw cash or do your banking without having to visit a branc
My 360 App
The app that gives you the full picture of your money and puts you in control of your financial life so that you make smart financial decisions. Download it now from your app store.
Open branches during COVID-19
See which Standard Bank branches are operational during COVID-19 in case you have to visit your nearest branch during this lockdown period.
Keeping business in business
Helpful Tips
Banking during lockdown
Banking is a big part of our lives, and we must think about how we’re going to bank during a lockdown. Here are some things you must know.
How to bank safely during a pandemic
Here are some tips to make banking and transacting in this time of lockdown safe.
Managing your cashflow during COVID-19
We've compiled some pointers to help ease your concerns, so that you can take control of your banking and budgeting needs.
Protecting yourself online during the Coronavirus outbreak
Cybercriminals are likely to increase their activities as adoption of digital channels increases. Here are some important things you must do to protect yourself online over the next few weeks.
Now, enjoy seamless and secure banking, anywhere, anytime with DigiME!
Automated facial recognition and authentication process that is non-invasive, verified and ensures that you have power over your digital banking profile.
Frequently Asked Questions
We have consolidated our most popular questions and provided some answers that we hope will be helpful. To read these, please follow the link.
Contacting us during the COVID-19 pandemic
If you need assistance during this time please click on the button below for the best ways to reach us.
- Most of our call centre lines are available between 8am and 5.30pm on weekdays, 8am to 4pm on weekends. Our Risk, Lost & Stolen Cards, Fraud and Emergency Lines are available 24/7
- Send us an email
- Send us a message on social media
- Contact your Relationships Manager, Private Banker or Business Banker Visit our open branches
Click here to get in touch with us
We are doing our best to keep up with the volumes of incoming calls and emails. Please keep trying and we will get back to you as soon as we can. We sincerely apologise for any inconvenience this may cause you
