TERMS AND CONDITIONS FOR BUYING DIGITAL VOUCHERS

1. Introduction

You can buy digital products (vouchers) supplied by third-parties (content partner/s) through Digital Banking. If your purchase for a voucher is successful, we will send you, by email, a digital code that you can then be used to redeem the value of the voucher for goods or services from a content partner. If the content partner has contracted with another person (participating retailer) to accept the vouchers as payment, you can also redeem the value of the voucher for goods or services from the participating retailer. You must make sure that you put in the correct email address so that we can send you the digital code. No refunds will be made if the email address you have entered is incorrect.

 

2. Availability and pricing

2.1 Vouchers are subject to availability and we reserve the right to impose quantity limits on any order, to reject an order or any part of it and to discontinue vouchers without notice. All prices are subject to change and the total price charged will be shown in Rand at the time of your order.
2.2 When you buy a voucher, it will be subject to your electronic account payment (EAP) limit. We will let you know at the time of your purchase if you have exceeded this limit.

 

3. Vouchers are subject to a content partner’s or a participating retailer’s terms and conditions

3.1 The content partner’s or participating retailer’s terms and conditions apply not only to the purchase of the voucher but also to redemption and to goods and services for which the voucher can be used. The The content partner and the participating retailer are separate from us and may set expiry dates for vouchers, in addition to other restrictions and requirements. You must review all applicable content partner and participating retailer terms and conditions before you place an order for any voucher.
3.2 Depending on the content partner’s or participating retailer’s terms and conditions, a voucher may be limited for use in South Africa only.
3.3 We do not warrant or accept any responsibility or liability for the products or services of any content partner or participating retailer or the content of their websites. The purchase of vouchers through digital banking and the use of these participating retailer services may be subject to the separate policies and terms of use of the content partner and we are not a party to these policies and terms of use, which can be found on their websites or, in the case of terms of use, through a link that will be shared with you when you receive the voucher. If you have any issue regarding the redemption of the voucher, you must take it up directly with the content partner and participating retailer.

 

4. Redeeming the voucher

4.1 Unless otherwise stated by a content partner and the participating retailer,  a voucher is not redeemable for cash.
4.2 A voucher can be redeemed only once, by a single user, from a content partner and the participating retailer. You cannot split the value of a voucher. When you redeem a voucher, the content partner or participating retailer will provide you with its full value, which you can use in part or all at once.

 

5. No exchange or refund

Vouchers are prepaid products, so once they have been issued, no exchanges or refunds are allowed. This applies even if you made a mistake when purchasing the voucher (for example if you duplicated a purchase).

 

6. Use and safety of the voucher

You are responsible for the use and safety of your voucher. We cannot be held liable if a voucher is lost, stolen, destroyed or used without permission. Your voucher is like cash – the person who holds the voucher will be regarded as its owner. You are liable for all transactions on your voucher, except where we have been negligent. If you have lost or misplaced your voucher and it has not yet been redeemed, you can contact the content partner directly to ask if they can send you a replacement voucher.

 

7. Disclaimer

In addition to what is set out in the Terms with regard to limitation of liability, we also cannot guarantee that your purchase of vouchers through Digital Banking will be continuous or fault-free or that the purchase functionality will be available. Reasons for this may include the following:

7.1 You provided us with incorrect or incomplete information.
7.2 We are experiencing  scheduled or unscheduled maintenance downtime or the service may have to be upgraded or updated.
7.3 A technical problem may affect a person’s ability to receive a voucher.
7.4 You are experiencing interruptions, malfunctions, distortions, failures, downtime or unavailability in respect of a system, hardware, software, communication links or equipment.
7.5 Service is being disrupted through a failure by third parties, including the Content Partners, the Third Parties, telecommunications service providers, mobile network operators and internet service providers.

 

8. Support with your vouchers

8.1 Once you buy a voucher, it can take up to 24 hours from time of purchase for it to be delivered to the chosen email address. When you receive the voucher, we also include our telephone number and the content partner’s email address for your convenience in the event that you need further information or assistance.
8.2 If you don’t receive a “Purchase successful”  message after completing your purchase, or if you don’t receive a digital code within 24 hours, or if there is any problem with your digital code, please call us on 0860 123 000 (standard rates apply). If your query relates to a content partner’s terms and conditions, or if you are not sure how to redeem a voucher, we will direct you to contact the content partner for resolution. The content partner will provide you with a reference number with regard to your query.
8.3 If you raised the issue with the content partner and the problem is still not resolved within 14 days, you must provide us with the reference number that they gave you and we will take up the matter on your behalf.
8.4 We will only be able to help the purchaser of the voucher (in other words the Standard Bank accountholder) and not the person to whom you have sent the voucher.