TERMS AND CONDITIONS FOR SCANNING A QR CODE FOR PURCHASES (EasyScan)
1. You can scan the QR code to make a payment
You can scan the QR code at a participating retailer’s point-of-sale device to make a purchase. The QR code scanner is available on the login page of the mobile app.
2. Before you scan
| 2.1 | Make sure that you have enough money in your account for the full purchase price. You can’t make a part payment for the QR purchase and then use another payment method for the balance. |
| 2.2 | Log in to your mobile app (you’ll have to put in your access code). |
| 2.3 | When you make a QR purchase, check that all the details, including the participating retailer’s name and the amount, are correct. We can reverse a QR purchase only if there’s a technical error. If you put in the wrong details, we’re not responsible for any loss that you suffer as a result of this. |
3. When you scan
When you click on ‘confirm’ for a QR purchase through the mobile app, you authorise us to:
| 3.1 | immediately debit your account with the full purchase price; and |
| 3.2 | pay the retailer. |
4. After you scan
If a technical error occurs either on the point-of-sale device or on the mobile app, we’ll reverse the QR purchase. You can choose whether or not to try again. If you see a ‘Payment pending’ screen on your mobile app, check the point- of-sale device for confirmation that the transaction was successful. Contact us on 0860 000 000 if you experience any problems making a QR purchase.
5. We’re not responsible for the goods and services you buy
| 5.1 | We don’t make any warranties (promises) to you about the products and services that you buy using the QR scanner, we are not a party to the transaction and have no relationship with the participating retailer. |
| 5.2 | The participating retailer’s terms and conditions, including their refund policies, apply to the purchase. If you have a complaint about the goods or services, you must take it up with the participating retailer. |