Terms and conditions for the motor vehicle licence disc renewal service
 

1.  Introducing the terms

1.1	These terms and conditions for the motor vehicle licence disc renewal service (terms) form a legally binding agreement between you, and us, The Standard Bank of South Africa Limited (registration number 1962/000738/06).
1.2	The terms become effective when you use the service. This means that you agree to the terms and warrant (promise) that you can enter into a legally binding agreement.
1.3	You must know, understand and comply with the terms, which apply together with the latest version of the Standard Bank general terms and conditions and with any definitions, privacy statement, disclosures and disclaimers that are incorporated by reference into the terms. If there is any conflict between the terms and Standard Bank’s general terms and conditions, the terms will apply to the service. We may change the terms at any time. We will follow the process set out in Standard Bank’s general terms and conditions. The latest version of the terms applies to you each time you use the service.
1.4	Pay special attention to the clauses in bold, as they may exclude or limit our liability (responsibility) to you or involve some risk for you.
1.5	You must make sure that the service is suitable for your needs.

 

2.  Definitions

The words below have the meanings set out next to them unless the context clearly indicates a different meaning-. 

 

3.  Eligibility for service

3.1	You must be a Standard Bank client, and you must have an account with us.
3.2	You must have enough funds in your account to cover:
3.2.1	the licence disc renewal fee that is due to the Licensing Department; and
3.2.2	the fee we charge for providing the service to you.
3.3	The motor vehicle must be registered in your name in any of the nine provinces of South Africa.
3.4	You may request the service from 60 days before the date of expiry of the licence disc.

 

4.  Using the service

4.1	You may use the service through the Banking App.
4.2	Once you have selected the motor vehicle for which you would like to renew the licence disc, you must provide your delivery address details, and the name of the person authorised to take delivery of the licence disc. Please check that the delivery address details are correct. We are not responsible for any loss you may suffer if you enter incorrect delivery address details and your licence disc is delivered to an incorrect address or any unauthorised person accepts delivery of your new licence disc at your chosen delivery address.
4.3	You will be prompted to pay the total quoted amount from one of your accounts and you will receive a confirmation of successful payment.
4.4	The licence disc will be delivered to you within 3 to 5 working days. If the courier arrives at your delivery address and there is no one to take delivery, the courier service provider will contact you to arrange an alternative delivery time.
4.5	You must comply with all infringement notices, apply for the revocation of any enforcement orders and/or clear any warrants of execution before requesting this service.

 

5.  Fees

5.1	We will charge you a fee, which is made up of the Licensing Department licence disc renewal fee and the Standard Bank service fee. All fees must be paid from your account.
5.2	The licence disc renewal fee charged by the Licensing Department will vary depending on the motor vehicle’s tare weight and type and is determined by the Department of Transport.
5.3	The Standard Bank fee for the service provided may change from time to time. All fees paid are non-refundable.

 

6.  Instructions

6.1	When you use the service, you understand that you communicate with us using a device, so there is no direct personal contact between you and us.
6.2	We will act on all instructions that appear to come from you, even if they are actually coming from someone pretending to be you. We will assume that any activity or instruction that we receive from you while you are using the service is genuine. Even if someone else used your profile or password to use the service, we will carry out the instruction as if you have authorised it.

 

7.  When our responsibility is limited or excluded

7.1	This clause applies in addition to what is set out in Standard Bank’s general terms and conditions.
7.2	To the extent permitted by applicable laws, we deny responsibility for any direct, indirect or consequential losses or claims arising out of or in connection with the service, including with regard to your use of the service or any interruption of service relating to the service.

 

8.  Processing personal information

8.1	We understand that your personal information is important to you. By using the service, you acknowledge that your personal information will be processed by us and (if necessary) by third parties according to the Standard Bank privacy statement, which is in line with the relevant applicable laws.
8.2	It is your responsibility to read and understand the contents of the Standard Bank privacy statement.
8.3	We will maintain the confidentiality of your personal information and we will implement safeguards to secure your personal information as set out in the Standard Bank privacy statement.
8.4	The Standard Bank privacy statement includes a description of what personal information is, what information we process, how we process your information, where we collect your information, whom we share your information with and your rights as a data subject. It also includes the complaints contact details of both Standard Bank and the South African Information Regulator, which is, among other things, empowered to monitor and enforce compliance with applicable laws relating to personal information.

 

9.  Risk and indemnity

9.1	You acknowledge that we do not provide you with a renewal licence ourselves, but only help you obtain it from the Licensing Department through eNaTIS.
9.2	We are not responsible for any loss you may suffer, or any damage caused as a result of your use of the service, whether or not the loss or damage was due to factors within our control.
9.3	We are not responsible for any loss or damage caused by any failure, delay, industrial action or other problem beyond our control that affects the delivery of the licence disc or services provided by the courier service provider.

 

10.  Law governing our relationship

South African law will govern these Terms

 

11.  Legal protections we have to tell you about

11.1	The Financial Advisory and Intermediary Services (FAIS) Act and its protections apply to the terms.
11.2	The Consumer Protection Act and its protections apply to the terms.
11.3	This product is not covered by the Corporation for Deposit Insurance (CODI). You can find out more about this on the CODI website

 

12.  Questions and complaints

12.1	If you have any questions about the terms, you may:
	phone our call centre on 0860 123 000 (normal charges apply);
	send us an email at [email protected]; or
12.2	follow our complaints process, which you can find on our website at www.standardbank.co.za, by clicking on the “Contact Us” tab.