TERMS AND CONDITIONS FOR BILL PAYMENTS (TERMS)

1. INTRODUCING THE TERMS

1.1 These Terms apply to you and to your use of of the bill payments service (service).
1.2 These Terms must be read together with the terms and conditions for Digital Banking which also apply to your use of the Service as they are a binding agreement between you and us, The Standard Bank of South Africa Limited (registration number 1962/000738/06).
1.3 The Terms become effective when you make use of the service. We reserve the right to amend these Terms at any time. Updated Terms will be made available through our digital banking platforms. The latest version of the Terms applies to you each time you use the service.
1.4 If there is a conflict between these Terms and the Digital Banking terms and conditions, these Terms will apply for the Service.
1.5 Pay special attention to the clauses in bold, as they may exclude or limit our liability (responsibility) to you or involve some risk for you.

 

2. USE OF THE SERVICE

2.1 The service enables you to pay bills to participating billers through our digital banking platforms. Standard Bank facilitates these payments through third-party aggregators with whom we have contractual arrangements. To initiate a bill payment, you must enter a valid bill payment reference number provided by the biller (e.g. a Pay@ or EasyPay reference). This reference number allows the Bank to identify your bill and retrieve the relevant payment details from the aggregator, who sources this information from the biller.
2.2 The amount payable is determined by the biller and may vary, as some billers allow partial payments while others require full settlement of the outstanding amount. The Bank will display the amount payable based on the information received. The Bank does not verify or alter the biller’s payment terms or amounts and relies solely on the data provided by the aggregator.
2.3 The payment amount captured by you is at your discretion and is not prescribed by Standard Bank. You are responsible for verifying the accuracy of the payment amount before confirming the payment transaction.
2.4 We are not responsible for any loss you may suffer if an aggregator provides us with the incorrect bill information. We will not become involved in any dispute between you and the biller. If there is any conflict between the amount that we receive from the aggregator and communicate to you when you use this service and the amount that the biller indicates that you owe them in their billing processes, such conflict in amount must be resolved directly with the biller.

 

3. FEES

3.1 We will charge you a fee for your use of the Service. For more information about the fees please refer to our pricing guide. A copy can be obtained on our website: Personal and Private Banking pricing.
3.2 All fees must be paid from your Account. A payment cannot be processed if the payment amount exceeds the funds available in your Account.
3.3 The fee for the Service provided may change from time to time. We will provide you with advanced notification in these circumstances.

 

4. LIMITATION OF OUR LIABILITY TO YOU

4.1 Use of the Service is entirely at your own risk. We are not responsible for any loss or damage you suffer caused as a result of your use of the service or any error when making a payment, whether or not the loss or damage was due to factors within our control.
4.2 We are not responsible for incorrect payment reference numbers or payment details entered by you. The Bank is not liable for any disputes between you and the biller.
4.2 You indemnify us against any and all claims or losses we or any third party may suffer as a direct or indirect result of your use of the Service.

 

5. PROCESSING YOUR PERSONAL INFORMATION

5.1 Use of the Service is entirely at your own risk. We are not responsible for any loss or damage you suffer caused as a result of your use of the service or any error when making a payment, whether or not the loss or damage was due to factors within our control.We understand that your personal information is important to you. By using the service, you acknowledge that your personal information will be processed by us and (if necessary) by third parties according to the Standard Bank privacy statement, which is in line with the relevant applicable laws.
5.2 It is your responsibility to read and understand the contents of Standard Bank’s privacy statement.
5.3 We will maintain the confidentiality of your personal information, and we will implement safeguards to secure your personal information as set out in Standard Bank’s privacy statement.
5.4 Standard Bank’s privacy statement includes a description of what personal information is, what information we process, how we process your information, where we collect your information, whom we share your information with and your rights as a data subject. It also includes the complaints contact details of both Standard Bank and the South African Information Regulator, which is, among other things, empowered to monitor and enforce compliance with applicable laws relating to personal information.

 

6. LEGAL PROTECTIONS WE HAVE TO TELL YOU ABOUT

6.1 The Financial Advisory and Intermediary Services (FAIS) Act 37 of 2002 and the consumer protections it provides do not apply to the Terms.
6.2 Money sent through the service is not protected by the Corporation for Deposit Insurance. You can find out more about this on the CODI website.

 

7. CONTACT AND SUPPORT

For assistance or queries regarding bill payments, please contact our client support team on 0860 123 000 (standard rates apply) or follow our complaints process, which you can find on our website at www.standardbank.co.za.

 

8. GENERAL
8.1 South African law governs these Terms.
8.2 Any favour or concession we may allow you will not affect or substitute any of our rights against you.
8.3 The invalidity, illegality or unenforceability of any of the clauses of these Terms shall not affect the validity, legality and enforceability of the remaining clauses of these Terms.