Personal and Business Banking

Mobile App Banking: Abridged terms and conditions (Abridged Terms)

1. Introduction

These Abridged Terms must be read with the full terms and conditions (Terms). The full Terms form an agreement between you and us, so please make sure that you understand all of them. The full terms can be viewed here.


This Mobile App is provided by Standard Bank of South Africa Limited to enable you to access products and services offered by the relevant Standard Bank Group company that you bank with (“your Bank”). The terms and conditions applicable to the specific products and services provided to you by your Bank (“Product Terms”) apply when using the Mobile App, and the laws of the jurisdiction from or in which those products or services are provided to you apply accordingly. Where there is a conflict between these terms and the Product Terms, the latter shall apply.


You agree that you will only use the Mobile App in line with the Terms.


Important clauses, which may limit our responsibility or involve some risk for you, will be in bold and italics or highlighted. You must pay special attention to these clauses.


2. Definitions

We have defined some words for consistency. These words will begin with a capital letter, where indicated. Singular words include the plural and the other way round.

Word Meaning
Access Codes Any of your secret numbers used to access our banking facilities, including your personal identification number (PIN) or one-time PIN (OTP), automated teller machine (ATM) card numbers, passwords, user names or Mobile App digital identity code.
Account Any account or portfolio, including an insurance policy, and/or online share trading (OST) account and/or Private Clients investment portfolio, and any Card linked to such account, opened at your request by us in your name, or for which you are responsible.
App Store Your Device’s application store provided by Apple, Google or other providers, as is applicable to you, from which you download the Mobile App.
Mobile App Our mobile app through which you access Mobile App Banking
Mobile App Banking Secure banking with us through the use of the Mobile App downloaded onto your Device and for which you have registered.
Card Any card we issue to you, including any additional card linked to your Account.
Device The device you use to access Mobile App Banking such as a cell phone, smartphone and/or tablet or any similar technology.
Group Our affiliates, associates, subsidiaries and divisions together with our holding company and its affiliates, associates, subsidiaries and divisions.
Instant Money The Instant Money service offered to you where you instruct us to send an amount of money to a recipient through an electronic voucher, which the recipient can redeem for cash (South African rand value) at one of our branches, ATMs or at an approved vendor.
Intellectual Property Without limitation, is all inventions, specifications, patents, designs, trademarks, service marks, trade names and all goodwill associated with such inventions, patents, designs, trademarks, service marks, trade names; copyright, including all copyright in any logos, devices, designs, multimedia works and computer software programs (in both source and object code form, and including any programmers’ or developers’ notes, flow charts, memoranda and design documents); rights protecting goodwill and reputation; proprietary material, know-how, ideas, concepts, trade secrets, methods, techniques, graphics; schematics; marketing; sales and user data; domain names and URLs; databases and rights in databases, confidential information and all other intellectual property rights and rights of a similar character whether registered or capable of registration, rights in the nature of any of the above items whether registered or unregistered in any country or jurisdiction and all applications and rights to apply for protection of any of the same.
Intellectual Property Rights All rights in and to Intellectual Property.
ISP An Internet service provider, which is an organisation that provides access to the Internet.
Personal Information Information about an identifiable, natural or juristic person, including but not limited to, information about race, gender, marital status, nationality, ethnic or social origin, sexual orientation, age, physical or mental health, religion, belief, disability, language, birth, education, identity number, telephone number, email, postal or street address, biometric information and financial, criminal or employment history as well as correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence.
Prepaid Purchases The purchase of goods and services, including airtime and electricity, and any other goods and services offered by third-party service providers.
Process Any operation or activity, whether automated or not, concerning Personal Information, including: collection; receipt; recording; organisation; collation; storage; updating or modification; retrieval; alteration; consultation; use; dissemination by means of transmission, distribution or making available in any other form; merging, linking as well as blocking, degradation, erasure or destruction of information. Processing will have a similar meaning.
Product Terms Terms and conditions and/or policy documents specific to the product or services that apply to your Account, Card or Transaction.
Transaction Any debit or credit on your Account made with or without using the Mobile App, including payments for goods or services, deposits, inter-account transfers, Instant Money transactions, Prepaid Purchases, withdrawals or use of any banking facilities available on this Mobile App that we action on your instruction. Transact has a similar meaning. Transactions are subject to their respective Product Terms.
we, us, our The Standard Bank of South Africa Limited (Registration number 1962/000738/06) and its successors or assigns, including the Group.
you or your The person who registered for the Mobile App.


3. Registration for Mobile App Banking

3.1. You must register for Mobile App Banking by following the prompts displayed after you have downloaded the Mobile App onto your Device.
3.2. Registration will create your digital identity for the Mobile App on your Device.
3.3. You can have only one Mobile App on a Device at a time, but you can download the Mobile App onto as many Devices as you require. You do not need to re-register for each Device, but you must login as normal with your digital identity.


4. Use of the Mobile App

You should only use the latest version of the Mobile App. The App Store will notify you of any updates/upgrades that are available to you. If you do not install the latest version, the Mobile App may not function correctly and you may experience security and/or data flaws, for which we will not be liable under any circumstances.


5. Fees and Costs

Standard data costs will be charged by your mobile network operator or internet service provider when you download the Mobile App and thereafter receive notifications in your Mobile App inbox. You must contact your data provider to ask for details.


6. Transacting Through Mobile App Banking

6.1. We will act on instructions that appear to have been sent by you. We will treat your instructions to us in line with your Account and the Transaction involved. All Transactions are subject to their Product Terms.
6.2. We are not responsible for any loss you suffer if you enter the incorrect details for your Transaction.
6.3. Prepaid Purchases are subject to the terms and conditions of the third party service provider.  We will not be liable for any losses suffered as a result of the negligence, actions or omissions by the third party service provider.


7. Warranties by you

7.1. You represent and warrant that:
7.1.1 you have full contractual capacity and no court has declared you mentally unfit;
7.1.2 you are not, and will not be, located in any country that is the subject of a United States of America (US) Government embargo or that has been designated by the US Government as a "terrorist supporting" country;
7.1.3 you are not listed on any US Government list of prohibited or restricted parties;
7.1.4 you have been informed in clause 12 below that you can refer any questions that you may have to us;
7.1.5 you have given us the correct information; and
7.1.6 you have read and understand the Terms before entering into this agreement.


8. Mobile App Banking Security

8.1. You must always look after your Access Codes and keep them secret and safe to prevent other persons from using them. If you do not, you give up any claim you may have against us for any loss or damage you may suffer because you have not kept them safe
8.2. If your Device is lost or stolen, or is no longer in your possession, you must immediately login to the Mobile App through an alternate capable device, and de-authorise your Device.  We will not be held liable for any losses resulting from your failure to de-authorise that Device.  If you cannot immediately de-authorise your Device, then you must call our customer contact centre to tell us that your Device is no longer in your ownership or possession.


9. 9. Software and hardware

9.1. You must use software and hardware suitable for Mobile App Banking. If you do not, the Mobile App Banking service on your Device may not work properly and this could increase your security risks.
9.1. You acknowledge and agree that:
9.1.1 to the maximum extent allowed by law, the App Store does not give or enter into any warranty, condition or other term in relation to the Mobile App and will not be liable to you for any claims, losses, costs or expenses of whatever nature in relation to the Mobile App or as a result of you or anyone else using the Mobile App or relying on any of its content; and
9.1.2 if any claim by a third party that your possession or use (in line with the Terms) of the Mobile App infringes any Intellectual Property Rights, the App Store will not be liable to you in relation to that claim.


10. Disclaimers

Your use of Mobile App Banking is dependent on factors beyond our control, such as your network’s coverage or availability, your ISP’s availability or your Device’s capability and capacity.  We are not liable for any loss or damages you may suffer if a factor beyond our control arises and you cannot access Mobile App Banking.


11. Data protection

We may, and you expressly consent to, the collecting and Processing of your Personal Information by us to open, administer and operate your Account and Mobile App Banking; provide any combination of services, analysis, advice or intermediary service linked to your Account and Mobile App Banking to you; monitor and analyse the conduct on your Account and Mobile App Banking for credit, fraud, compliance and other risk-related purposes; carry out statistical and other analyses to identify potential markets and trends; and develop new products and services.


12. Customer Contact Information

12.1 If you have any complaints or questions about the Mobile App or Mobile App Banking in South Africa, you can call 0860 123 000
12.2 If you reside in a different country, and you have any complaints in relation to our services, please address them to the manager of a branch in the jurisdiction in which your account is located.
12.3 Contact details in respect of each of our Jersey and Isle of Man offices are set out at below:
12.3.1 We will deal with all complaints in accordance with our procedures for handling complaints. We will provide an acknowledgement and initial response to your complaint in writing within 5 business days unless we reasonably expect to be able to provide a full response in writing within 10 business days.
12.3.2 The Isle of Man has a Financial Services Ombudsman scheme covering disputes relating to financial services offered in or from the Isle of Man to individuals. In the unlikely event that we are unable to resolve your complaint, or if you remain dissatisfied, you may also complain directly to the Financial Services Ombudsman, details of which will be given to you should you contact us in relation to a complaint. You can also request this information at any time. Full details of this scheme are available on the Isle of Man Government’s website, or on request.
12.3.3 Standard Bank Jersey Limited, Standard Bank House, 47-49 La Motte Street, St Helier, Jersey, JE2 4SZ
telephone: +44 (0)1534 881011
email address: [email protected]
12.3.4 Standard Bank Isle of Man Limited, Standard Bank House, One Circular Road, Douglas, Isle of Man, IM1 1SB
Telephone: +44 (0)1624 643643
email: [email protected]